Response time of HDB's general enquiry...you will be surprised!

There is this additional pipe in the toilet which no one had a clue what it was for.  Can we get rid of it?



Who else better to ask than HDB?  I couldn't find a contact point for renovation questions so I tried the general email contact: hdb@mailbox.hdb.gov.sg.

I don't think I have had much good experience with emailing to general enquiry of any organisation to talk about.  In this case, I too, have forgotten about it as soon as I sent it.

The email was sent on a Friday night at almost 10pm.  The following Tuesday morning, I got a call at 9am from Don, a representative from HDB saying he would be in my unit at 11am to have a look.

Don was there at 11am.  After surveying, he said it is part of sewage pipe system from older design.  Only a some units in certain floors have it and I was one of the lucky ones.  And no, it cannot be dismantled.

One working day, one officer on site, question answered, doubt cleared.  I am left with the astonishment of the speed of turnaround time.  HDB's 'general' enquiry email not only works but it is also quite extraordinary!

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